Delivery times can
vary based on your location and the shipping option you select at checkout.
Typically, orders are processed within 1-2 business days, and standard shipping
can take an additional 3-5 business days within the continental United States.
International shipping times may vary. We recommend checking the estimated
delivery time provided at checkout for the most accurate information.

Once your order is shipped, we will send you a shipping confirmation email that includes a tracking number. You can use this number on the carrier’s website to track the status of your delivery. If you have any issues tracking your order, please contact our customer service team: support@peladn.us for assistance.

If you need to change your delivery address, please contact our customer
service team: www.support@peladn.us as soon as possible. We can only update the address if your order has not yet been shipped. Once an order is in transit, we are unable to make any changes to the delivery address.

Yes, we do offer international shipping for our Mini PCs. International delivery times and shipping costs vary depending on the destination country. Please be aware that international orders may be subject to additional customs fees and import taxes, which are the responsibility of the customer.

We provide a one-year limited hardware warranty that covers any manufacturing defects. For specific models, we also offer options for extended warranty services for longer peace of mind.

Your Mini PC warranty is automatically activated at the time of purchase. Please keep your purchase receipt or order confirmation as proof of purchase, as it will be required to verify your warranty coverage in the event of a claim.

Yes, we offer an option to extend your warranty coverage beyond the standard one-year period. Extended warranty options can be purchased at the time of your Mini PC purchase or before the original warranty expires. For more details on how to extend your warranty, please contact our customer service team at support@peladn.us.

If you encounter a problem with your Mini PC that you believe is covered by warranty, please contact our customer service team at www.support@peladn.us for assistance. We will guide you through the process of diagnosing the issue and, if necessary, returning your device for repair or replacement.

The warranty is only valid for the original purchaser of the Mini PC and is not transferable. If you sell or gift your device, the new owner will not be able to claim warranty service under your original purchase.

Our warranty primarily covers hardware defects. Software issues that are not related to hardware defects are generally not covered. However, we do provide technical support to assist with troubleshooting software problems that may arise.

Customers are responsible for shipping costs to send the product back for warranty service. However, if the warranty claim is validated, we will cover the cost of shipping the repaired or replaced unit back to the customer.

We offer a refund for Mini PCs within 30 days of purchase if you are not satisfied with your product. The item must be returned in its original condition and packaging, along with all included accessories and documentation. Refunds will be issued to the original payment method after the product has been received and inspected.

To request a refund, please contact our customer service team at support@peladn.us with your order number and the reason for the return. We will provide you with detailed instructions on how to return your Mini PC for a refund.

Custom-configured or personalized Mini PCs are not eligible for a refund unless there are defects in materials or workmanship. Software purchases and shipping charges are also non-refundable.

Yes, customers are responsible for return shipping costs when sending a product back for a refund. We recommend using a trackable shipping service, as we cannot issue a refund for items that are lost in transit without proof of shipment.

Refunds are generally processed within 3 business days after we receive and inspect the returned merchandise. Please note that depending on your payment method, this may result in a different timeframe for the return of your original payment!

When you pay by credit card such as Visa/Master Card/American Express/Apple Pay, the original payment will be returned to your card within 5-10 business days depending on the time set by your card issuer.

When you use PayPal as a payment method, the refund will be real-time and will be routed back to your PayPal account within 30 minutes after we have checked the integrity of the returned item.

For order purchased through third-party retailers, please contact them directly for returns and refunds. Our refund policy only applies to products purchased directly from our website or authorized stores.

If your Mini PC arrives defective or damaged, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. In such cases, we will also cover the return shipping costs.

Yes, if you prefer, you can exchange your Mini PC for another model or the same model if it's defective. Please contact our customer service team support@peladn.us to initiate an exchange. Exchange requests must also be made within 30 days of purchase and are subject to product availability.